Artificial intelligence is rapidly entering healthcare, yet many patients, clinicians and advocates are unsure how to use it safely and effectively. In this session, 2x open-heart surgery survivor and healthcare innovation strategist John Duffield shares a firsthand case study of how AI literally became his lifeline and supported his journey through complex cardiac care. During his diagnosis, surgical decision-making, and recovery, Duffield used AI tools to interpret medical information, prepare questions for physicians, process emotional stress, organize his care plan and even create Taylor Swift inspired songs to help explain his heart condition to his daughter. This experience provides a practical framework for how to use AI to improve health literacy and navigate complex medical journeys.

Participants will explore real examples of AI-assisted advocacy, learn practical strategies for responsible use of emerging technologies, and examine how AI can complement the human care team rather than replace it. The session highlights how digital tools can empower patients and caregivers to move from confusion to clarity during high-stakes healthcare experiences.