Implement the Technologies that will
Elevate the Pharma Customer Experience 

The 3rd Annual Pharma CX Tech Summit explores how pharma is implementing emerging technologies - like AI/ML, voice & chat, connected devices, AR/VR, automation, personalization, and telehealth - to enhance customer experiences for patients, payers, and HCPs. Conference speakers and attendees include pharmaceutical organizations of all sizes, agencies, tech companies, CX business experts, CX solution providers, and customer engagement leaders.

Attendees of this virtual conference will be able to connect with other attendees, access all conference sessions, ask questions to speakers, participate in networking events, and view sponsor materials.

Join us virtually on November 12th for a 1-day pharma CX technology masterclass and discover how pharma can implement the latest technolgoies that will deliver more seamless experiences for customers.
Date & Time
12 November 2020
12:00pm-06:00pm EST
12:00 PM
Opening Remarks from Conference Chairs

Seth Painter, Digital Marketing Strategist & Ed Stelmack, Sr. Director, Commercial Operations, Oncology, AstraZeneca
12:10 PM
Connected Health at the Speed of Life

Reaching and Engaging the Connected Patient
Data First, Speed Up & Provide Assistance in a Mobile World

Sachin Nanavati, Sr. Business Lead, Healthcare, Google

12:35 PM
Artificial Intelligence (AI) in Pharma: The Future Arrived Yesterday
This lively session starts off with a high level look back at the early days of AI explaining why only now AI becomes so pervasive in our lives. Not only in consumer applications but also in healthcare and at Pharma companies. Not only in research but also in Manufacturing, Regulatory, and yes, Commercial.

Dany De Grave, Sr. Director, Innovation Programs, Sanofi

01:00 PM
PERSPECTIVES: Voice & Chat, AI/ML, and Emerging Technologies Impacting CX 
This panel will look at how emerging technologies (mobile, connected devices, AI/ML, AR/VR, voice & chat, automation, telehealth, blockchain) can be leveraged by pharma marketers to provide value to consumers and opportunities for improved customer experiences.

Jim Doucette, Director, Customer Programs and Collaborations, AstraZeneca
Corinne Yaouanq-Lyngberg, Director, Omnichannel Strategic Enablement, Novo Nordisk
Ahmed Albaiti, Cheif Executive Officer, Medullan

01:30 PM
Group Roundtable Workshop & Networking Break

02:00 PM
Design x Technology – Ingenuity in the Key of Industry

In this talk, Joanna lays out the foundation for the future of design, from the momentous trends composing change at a cosmic scale to the delicate minuets found in crafting design systems

Joanna Pena-Bickley, Head of Design & Research, Alexa Products, Amazon
02:25 PM
Customer Experience in the Outcomes Economy
Rich Schwartz, Founder & Chief Connectivity Officer, RAPT Health

02:50 PM
PERSPECTIVES: Translating Customer Insights into Better Customer Experiences
Who is/How does your organization define the “customer”?
How embedded is CX into your core business strategy?
How do you quantify CX success in your organization?
Keys to incorporating personalization and automation that meets customer expectations
Optimizing your data-driven approach to marketing and customer engagement

Vijay Venugopal, Director: Business Partner, Marketing, Eisai
Jim Doucette, Director, Patient Collaborations, AstraZeneca
Panelist TBA

03:20 PM
Group Roundtable Workshop & Networking Break

03:45 PM
Unlocking Innovation, With Customers at the Heart
Understand key ingredients to innovation, that most companies get wrong
How to keep the customer at the heart of your innovation

Laura Flessner, Director, New Venture Insights, GlaxoSmithKline

04:05 PM
Session TBA
04:30 PM
PANEL: Putting the Customer at the Center of Your Marketing Strategy
What are the major barriers to CX success and how are they met and overcome?
How can pharma use technology to enhance empathy?
Bridging the digital and paper gap to drive loyalty and engagement
Using design and technology to better connect with and serve customers

Bryan Zembrowski, Sr. Manager, Consumer Marketing, Regeneron
Aleen Hosdaghian , Sr. Director, Marketing, SUN Pharma
Anton Yarovoy, Director, Precision Medicine, US Oncology, Novartis

05:00 PM
Drew Diskin
Virtua health system
Anton Yarovoy
Joanna Pena-Bickley
Ahmed Albaiti
Rich Schwartz
Corinne Yaouanq-Lyngberg 
Novo nordisk
Bryan Zembrowski
Jim Doucette
Vijay Venugopal
Dany De Grave
Sachin Nanavati
Laura Flessner
Sponsors & Virtual Exhibitors 
Sponsorship & Exhibition Opportunities 
Media Partners
 Join us at Virutally at the
Pharma CX Tech Summit 2020!

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