Implement the Technologies that will
Elevate the Pharma Customer Experience
Elevate the Pharma Customer Experience
The 3rd Annual Pharma CX Tech Summit explores how pharma is implementing emerging technologies - like AI/ML, voice & chat, connected devices, AR/VR, automation, personalization, and telehealth - to enhance customer experiences for patients, payers, and HCPs. Conference speakers and attendees include pharmaceutical organizations of all sizes, agencies, tech companies, CX business experts, CX solution providers, and customer engagement leaders.
Attendees of this virtual conference will be able to connect with other attendees, access all conference sessions, ask questions to speakers, participate in networking events, and view sponsor materials.
Join us virtually on November 12th for a 1-day pharma CX technology masterclass and discover how pharma can implement the latest technolgoies that will deliver more seamless experiences for customers.
Location
Virtual
Date & Time
12 November 2020
12:00pm-06:00pm EST
12:00pm-06:00pm EST
Schedule
12:00 PM
Opening Remarks from Conference Chairs
Seth Painter, Digital Marketing Strategist & Ed Stelmack, Sr. Director, Commercial Operations, Oncology, AstraZeneca
12:10 PM
Connected Health at the Speed of Life
Reaching and Engaging the Connected Patient
Data First, Speed Up & Provide Assistance in a Mobile World
Sachin Nanavati, Sr. Business Lead, Healthcare, Google
Data First, Speed Up & Provide Assistance in a Mobile World
Sachin Nanavati, Sr. Business Lead, Healthcare, Google
12:35 PM
Artificial Intelligence (AI) in Pharma: The Future Arrived Yesterday
This lively session starts off with a high level look back at the early days of AI explaining why only now AI becomes so pervasive in our lives. Not only in consumer applications but also in healthcare and at Pharma companies. Not only in research but also in Manufacturing, Regulatory, and yes, Commercial.
Dany De Grave, Sr. Director, Innovation Programs, Sanofi
Dany De Grave, Sr. Director, Innovation Programs, Sanofi
01:00 PM
PERSPECTIVES: Voice & Chat, AI/ML, and Emerging Technologies Impacting CX
This panel will look at how emerging technologies (mobile, connected devices, AI/ML, AR/VR, voice & chat, automation, telehealth, blockchain) can be leveraged by pharma marketers to provide value to consumers and opportunities for improved customer experiences.
Jim Doucette, Director, Customer Programs and Collaborations, AstraZeneca
Corinne Yaouanq-Lyngberg, Director, Omnichannel Strategic Enablement, Novo Nordisk
Ahmed Albaiti, Cheif Executive Officer, Medullan
Jim Doucette, Director, Customer Programs and Collaborations, AstraZeneca
Corinne Yaouanq-Lyngberg, Director, Omnichannel Strategic Enablement, Novo Nordisk
Ahmed Albaiti, Cheif Executive Officer, Medullan
01:30 PM
Group Roundtable Workshop & Networking Break
02:00 PM
Design x Technology – Ingenuity in the Key of Industry
In this talk, Joanna lays out the foundation for the future of design, from the momentous trends composing change at a cosmic scale to the delicate minuets found in crafting design systems
Joanna Pena-Bickley, Head of Design & Research, Alexa Products, Amazon
Joanna Pena-Bickley, Head of Design & Research, Alexa Products, Amazon
02:25 PM
Customer Experience in the Outcomes Economy
Rich Schwartz, Founder & Chief Connectivity Officer, RAPT Health
02:50 PM
PERSPECTIVES: Translating Customer Insights into Better Customer Experiences
Who is/How does your organization define the “customer”?
How embedded is CX into your core business strategy?
How do you quantify CX success in your organization?
Keys to incorporating personalization and automation that meets customer expectations
Optimizing your data-driven approach to marketing and customer engagement
Vijay Venugopal, Director: Business Partner, Marketing, Eisai
Jim Doucette, Director, Patient Collaborations, AstraZeneca
Panelist TBA
How embedded is CX into your core business strategy?
How do you quantify CX success in your organization?
Keys to incorporating personalization and automation that meets customer expectations
Optimizing your data-driven approach to marketing and customer engagement
Vijay Venugopal, Director: Business Partner, Marketing, Eisai
Jim Doucette, Director, Patient Collaborations, AstraZeneca
Panelist TBA
03:20 PM
Group Roundtable Workshop & Networking Break
03:45 PM
Unlocking Innovation, With Customers at the Heart
Understand key ingredients to innovation, that most companies get wrong
How to keep the customer at the heart of your innovation
Laura Flessner, Director, New Venture Insights, GlaxoSmithKline
How to keep the customer at the heart of your innovation
Laura Flessner, Director, New Venture Insights, GlaxoSmithKline
04:05 PM
Session TBA
04:30 PM
PANEL: Putting the Customer at the Center of Your Marketing Strategy
What are the major barriers to CX success and how are they met and overcome?
How can pharma use technology to enhance empathy?
Bridging the digital and paper gap to drive loyalty and engagement
Using design and technology to better connect with and serve customers
Bryan Zembrowski, Sr. Manager, Consumer Marketing, Regeneron
Aleen Hosdaghian , Sr. Director, Marketing, SUN Pharma
Anton Yarovoy, Director, Precision Medicine, US Oncology, Novartis
How can pharma use technology to enhance empathy?
Bridging the digital and paper gap to drive loyalty and engagement
Using design and technology to better connect with and serve customers
Bryan Zembrowski, Sr. Manager, Consumer Marketing, Regeneron
Aleen Hosdaghian , Sr. Director, Marketing, SUN Pharma
Anton Yarovoy, Director, Precision Medicine, US Oncology, Novartis
05:00 PM
NETWORKING BREAK & HAPPY HOUR
Speakers
Drew Diskin
Virtua health system
Anton Yarovoy
NOVO NORDISK
Joanna Pena-Bickley
amazon
Ahmed Albaiti
MEDULLAN
Rich Schwartz
RAPT HEALTH
Corinne Yaouanq-Lyngberg
Novo nordisk
Bryan Zembrowski
Regeneron
Jim Doucette
astrazeneca
Vijay Venugopal
EISAI
Dany De Grave
Sanofi
Sachin Nanavati
GOOGLE
Laura Flessner
GLAXOSMITHKLINE
Sponsors & Virtual Exhibitors
Sponsorship & Exhibition Opportunities
Media Partners
Join us at Virutally at the
Pharma CX Tech Summit 2020!
Pharma CX Tech Summit 2020!
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